How Are We Doing?

We are carrying out a wider range of satisfaction surveys this year and using the information we gather to help us monitor and improve the service we provide you with.

We also report the results to our Board so they have direct customer feedback on satisfaction across a range of key services.  This helps to make sure that we deliver value for money services and focus our resources on the areas that mean the most to you.

All our surveys meet national standards and this means that we can  compare our results with other housing providers.

To ensure our surveys are entirely independent we use a company called Acuity. They conduct the surveys and report the results back to us.  Acuity are using a mix of phone calls and text messages to gather your responses and you could win £50 in our regular prize draw just by taking part.

If you want to make sure that you are included, please just let us have your phone number and Acuity will do the rest.  If you would prefer not to be contacted for your feedback let us know and we’ll remove you from our contact list. (Contact details below.)

Recent results

So, now you have some of the background info what are the results of our most recent surveys?  Below is an overview of our Star survey for the second quarter of the year (July to September).

This year we’re also gathering data on satisfaction with repairs, lettings, complaints and anti-social behaviour and will report the results to you in our next newsletter.

If you would like to find out more please get in touch on 01993 890000 or email

Cottsway satisfaction tracker dashboard Q2 1718