We are taking the opportunity to discuss rent with all customers who contact us at the moment, if there is a balance outstanding. Please don’t be alarmed, we are just ensuring rent is paid in advance, in line with your tenancy agreement. So, why are we raising the matter now?
- Discussing arrears early can help prevent you from getting further behind with your rent
- Over the last two years we have reduced the rent we charge by 1% per year, in line with a National Government Directive for Housing Associations.
- We are a non-profit making business and it is important that we collect all our income promptly so that we can deliver our services.
We’re also encouraging our customers to pay by direct debit. If you pay other bills this way, you’ll know how easy it is. It only takes a few minutes to set up, so if you are interested just ask when you next contact us.